Pay My Bill

Pay your bill through the patient portal.

All payments go through your secure portal account — we don’t accept card details on this site. The portal also keeps your payment history, lets you split balances into a plan, and pays across family members from one screen.

How to pay

Sign in to your portal.

Your balance, statements, and payment history live there.

See your current balance and statements

Pay by card, ACH, or HSA/FSA

Set up monthly installments (if eligible)

Pay across multiple family members from one account

Save a card or bank account for next time

New here? Create an account with your name and date of birth.

Secure · HIPAA-compliant · PCI-DSS Level 1

Bill questions? We’re here.

850.863.8180

Common questions

I don’t have a portal account. How do I pay?

Two options. Create a portal account — it takes about a minute, just your name and date of birth to match your record. Or call our billing office at 850.863.8180 and pay over the phone, Monday–Friday 8am–5pm.

What payment methods can I use?

Inside the portal: Visa, Mastercard, American Express, Discover, bank transfer (ACH), and HSA/FSA cards. All processed through athenaPay — HIPAA-compliant, PCI-DSS Level 1.

Can I set up a payment plan?

For balances over a certain amount, yes — monthly installments can be set up inside the portal once you sign in, or by calling billing. Eligibility depends on the balance and your account history.

I don’t recognize this charge. What should I do?

Please call our billing office at 850.863.8180. We’ll walk through your statement line by line and answer any questions about charges, insurance adjustments, or remaining balance.

What if my insurance hasn’t paid yet?

Statements are typically sent after your insurance has processed the claim. If you’ve received a statement and think your insurance still owes a portion, call us — we’ll review the claim status with you.

Why do I have to sign in to pay?

Payment requires us to confirm you’re paying the right account — the portal handles that verification securely. Earlier versions of this page experimented with a no-login “Quick Pay” path, but it would have required us to build a separate authentication layer outside the portal. We chose the portal as the single, trusted path instead.